Help centre

Questions, tickets, and live chat.

Email [email protected]. Live chat is on this page. A ticket below goes to the same inbox when email sending is switched on.

Short guides

  1. First invoice. Sign in, name the business, New invoice, customer, one line, Send.
  2. UK VAT fields. Your name, address, invoice number, date, customer, description, net, VAT rate, VAT amount, total. Add your VAT number if you are registered.
  3. Estimates and deposits. Send an estimate, then convert it. A deposit is a line or a part payment you record.
  4. Send. Email, WhatsApp, or the invoice link. The customer does not need an account.
  5. How customers pay you. They use your PayPal or the bank details printed on the invoice. We do not take the job money.
  6. Recording a bank payment. When the money is in your account, record the payment on the invoice. That is what marks it paid.
  7. Reminders. From the invoice, send a reminder by email or WhatsApp.
  8. Export, cancel, delete. Download what you need from the workspace. Cancel a paid month from the billing page. Delete the account from Settings.

Getting started

How do I create my first invoice?+

Sign in, name the business, tap New invoice, add a customer and a line, then Send. Most people finish in under two minutes.

Learn more - What has to be on an invoice, by country

Do I need a card to try it?+

No. The free plan is 3 invoices and 3 estimates a month, with PDF and a customer list. No card. Join Professional when you need more.

Is there a free invoice with no account?+

Yes. Use the free invoice maker, print or save a PDF, then create a workspace when you want tracking and reminders.

Learn more - What has to be on an invoice

Can I use it on my phone?+

Use the site in the browser on any phone. On Android and iPhone you can add it to the home screen. Customers pay from the invoice link; they do not need an app.

Does my customer need an account?+

No. They open the secure invoice link, read it, and pay. They never sign up.

Learn more - How to get paid faster on trade jobs

Invoices & estimates

Can I send estimates as well as invoices?+

Yes. Write an estimate, send it for approval, then convert it to an invoice (and a deposit invoice if you need one) in one tap.

Learn more - Should you take a deposit?

How do I use AI write-up?+

On the invoice tap AI fill and type the job in a sentence. We draft the lines, descriptions and totals. You check them before sending.

How does Voice to invoice work?+

On the invoice tap Voice and speak the job (Chrome or Safari). We turn the speech into a draft. Edit anything that came out wrong, then save.

Can I scan a receipt?+

Yes. In Expenses, Scan receipt and photograph the supplier slip. We pull supplier, date, total and VAT. Check the figures before you save.

Learn more - VAT on invoices for UK trades

How do reminders work?+

We can remind before, on, and after the due date. From the invoice you can also send a one-tap reminder by email or WhatsApp.

Learn more - How to get paid faster on trade jobs

Can I pick a different template?+

Yes. 16 layouts and many colourways. Set a default in Settings, or change it on a single invoice.

Getting paid

How do customers pay?+

Customers open the invoice link and pay you — PayPal or the bank details you print. MyOnlineInvoice does not take the invoice money. You pay us only for the software.

Learn more - How to get paid faster on trade jobs

Do you take Stripe or PayPal?+

You add your own PayPal email in Settings. Customers pay you. The Professional membership is paid to MyOnlineInvoice with PayPal, monthly, or yearly at 20% off. We do not take card payments on invoices.

Can customers pay in Bitcoin or Ethereum?+

Yes, when those wallets are on the invoice. They send the amount shown. The invoice is marked paid only after the payment is seen - tapping “I’ve sent it” is not enough.

What if a customer only pays part?+

Record a partial payment. The balance stays due. Payment plans and deposits are on Professional.

Learn more - Deposits and staged payments

Plans & billing

What is on the free plan?+

3 invoices a month and 3 estimates a month, plus a customer list and PDF. Signing out does not reset the count.

How much is Professional?+

Professional is £17.99 a month. Business is £39.99 a month. Yearly PayPal is 20% off. Crypto is yearly only, 40% off. Prices on this site are in pounds.

Can I cancel?+

Yes. Monthly access lasts until the paid period ends. There is no lock-in after that. You keep your invoices.

Do you invoice other countries?+

Yes. Tax labels and rates for VAT, GST, sales tax and more. Set the country on the business; override per line if a job is different.

Learn more - VAT, GST and sales tax on invoices

Account, team & data

Can my accountant log in?+

Invite them as accountant from Settings → Team. They see the books; they don’t send invoices unless you give them a fuller role.

Who can see my invoices?+

You, the people you invite, and a customer who has the private link. We don’t sell your data. See Privacy for the full list.

Can I run more than one company?+

Business plan supports multiple businesses and staff roles. Professional is one workspace.

How do I get help from a person?+

Use live chat (bottom right), send a ticket from Help or Settings → Support, or email from the ticket form. We reply on the same thread.

Send a support ticket

We reply to the email you give. Signed-in users can also write from Settings → Support.

Prefer the product first? Create a workspace.